Q) How do I get updates from the Web site?
A) To get the updates go to the download page on the site: http://www.flyware.com.au/downloads.asp. Click on the link to the latest release and choose Save to disk. You must choose a place to save the file. If you are unsure of how to do this, ask the person who set up your internet connection to show you.
Q) How do I enter a new client who has the same name as someone already on my database? When I locate the client by entering their name, the wrong one comes up instead of allowing me to enter a new one.
A) There are two options here.
Q) How do I cancel a consignment?
A) You should right mouse click on the item and select Cancel Consignment. Do not use Return to Owner as this marks the goods as stolen and returned to their original owner. A message is displayed to remind you of this when you choose Return to Owner.
Q) How do I enter items that I buy from a company (eg auction houses)?
A) To enter items bought from a company, you should add a client record for the company and tick the Organisation box. You don't need ID for the company record. The add another record with the details of the person you deal with from the company. Choose the organisation from the list in the Org. field and you will be asked if you want to copy the address from the company record. All items should be entered under the person's record rather than the company's. The NSW police will reject records entered under an organisation record.
Q) My computer has stopped printing receipts.
A) This usually occurs when you have custom layouts. If this is the case, go to the Preferences screen and click on the Receipts tab. Check that the Custom Layout option is selected.
Q) Can I connect a barcode scanner to my computer to use with Pawnshop?
A) No. Pawnshop has not been designed to be used with barcode scanners.
Q) On my network slave computer, I keep getting the message "This is an unregistered...". What is happening and how do I fix it?
A) This message appears because the slave computer is looking at its own C: drive for the PawnShop database whereas it should be looking at the master computer.
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